Enhancing Customer Experience through Design Thinking at Irancell MTN
At Irancell MTN, we prioritize our customers by using the Design Thinking method to identify their pain points and provide effective solutions.
Understanding Customer Needs
Discovering customer needs and desires is crucial for any business today. By delving into the roots of these needs, we can offer innovative solutions leveraging current technology, which significantly contributes to business growth and development.
The Role of the CRM Department
In the CRM department at Irancell MTN, customer care is our highest priority. The Design Thinking course equips our team with essential tools for creatively solving customer problems. Our main objective is to create unique experiences that enhance customer satisfaction through technology and innovation.
Design Thinking Course Overview
The Design Thinking course, organized and executed by the MAKH Design office, was specifically tailored for the CRM middle management team of the Irancell group. This training focuses on practical tools at various stages of the Design Thinking process, particularly in the digital industry.
By adopting a customer-centric approach and leveraging innovative strategies, we aim to foster a culture of continuous improvement and deliver exceptional experiences for our customers.
