Enhancing Customer Experience in the Logistics Industry with Design Thinking
In the logistics industry, creating excellent services and experiences for customers involves a comprehensive approach from the first mile to the last mile. Understanding customer needs and providing effective solutions that meet those needs is crucial for success.
Participants in the Design Thinking Course
During this course, representatives from FAKHER Holdings, including Typax, TiNext, Temco, Tiexpress, and TPX, participated actively. Each of these companies plays a key role in FAKHER Holding’s courier service, contributing to a streamlined logistics operation.
Process Observation and Mentorship
The mentors from MAKH closely observed and evaluated all processes at different stages, collaborating with the team and participants to ensure a thorough understanding of the Design Thinking framework.
Outcomes of the Course
By mastering the stages of empathy, problem definition, ideation, prototype construction, and testing, participants will be equipped with valuable skills to enhance customer experience in the logistics sector.
