In courier service products, it is crucial to understand all the needs of customers and provide solutions that meet those needs.
The importance of creating the right experience for customers in line with the nature of the service helps a lot in increasing user interaction with the service.
Creative and new ideas for the audience, the group is the reason for the long-term presence of the product in the market and superiority over competitors.
Design thinking process as a human-centered approach helps to create new
ideas based on user needs, desires, and aspirations.
MAKH Design Office organized the training course for the JaaBaar team with the approach of teaching and learning design thinking.
All steps are reviewed based on JaaBaar services and the review of successful global examples in the use of the design thinking process.
MAKH ‘s mentors observed and checked all the processes at different stages along with the team and the participants.
Mastering the stages of empathy, problem definition, ideation, prototype construction, and testing will be the result of this design thinking course.
